Acoustic
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What's new: Meet Acoustic AI

Your customers leave clues about why they buy, and why they don't, in every action they take. Most of it goes unnoticed because of timing and bandwidth.

Acoustic AI is your new marketing teammate. It reads your campaigns, audiences, customer behavior, and product catalog together, and surfaces the moves worth making, so you can reach people while the moment is still open, whether they're logged in or anonymous.

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Acoustic AI screen with an ask box, audience prompts, and recommendation cards flagging missed revenue and revenue at risk.
  • Proactive recommendations 

    Open to a short list of what's worth your attention.

    You don't have to know where to start. The homepage opens with tiles of what's worth acting on: an audience losing momentum, a product gaining interest, or a campaign running below its own average. Each one shows the signals behind it and arrives with a next step already drafted, so you can act on 
it or set it aside in seconds.

    Recommendation card showing why it surfaced, with an interest and conversion chart and a suggested next step.

    "What impressed me most about Acoustic AI was the guidance. It gives you recommendations that help answer where to focus and what to do next." - Megan Ross, Head of Marketing, Society of London Theatre

  • Catalog gap analysis 

    Surface the products customers want but rarely see.

    Sometimes customers get obsessed over products that aren’t even on your promotion calendar. Acoustic AI surfaces those for you, shows the interest it's seeing, and drafts the campaign to close the gap. It works alongside the cart recovery and behavioral triggers you already run, so the products you've been meaning to get to finally get their turn.

    Chat answer to a catalog gap question, with a written analysis and a table ranking products by severity.
  • Campaign creation 

    Go from question to campaign in one conversation. 

    Describe an audience in plain English and save it as a segment you can reuse. Ask for the message and get email, SMS, push, and WhatsApp drafts from a single brief. Ask what happened and get charts in the conversation instead of having to dig through dashboards, all with the reasoning shown as Acoustic AI works. Every campaign ends in a confirmation card that waits for your go-ahead, so nothing leaves your hands until you're ready.

    Two-turn chat approving a proposed segment and journey, both created as drafts with nothing scheduled to send.

Watch Acoustic AI show its work.

Take an interactive tour through Acoustic AI to see what it reads, what it surfaces, and where it stops and hands the decision back to you.

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Dive deeper into the release

Learn more about Acoustic AI, the thinking behind it, and tips for getting more out of your conversations. 

Work like a bigger team. 

Same headcount, more range. See what your team can do when your platform understands your catalog, your customers, and their behavior together.

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