At Acoustic, we want our customers’ success to continue well beyond the initial purchase and onboarding phase. Our top priority is to build a partnership that can support you throughout your journey with us. This is where Acoustic Academy  comes in—Acoustic’s exclusive hub for all your customer enablement and training needs. Offering a wealth of free training opportunities and connecting you to subject matter experts from across Acoustic, the Academy plays a pivotal role in nurturing customer satisfaction, fostering loyalty, and promoting self-sufficiency.

How we empower customer success and growth: Acoustic Academy

 

Whether you use Acoustic Connect, DemandTec, or Tealeaf, Acoustic Academy provides the necessary tools, training, and resources to master foundational knowledge, explore best practices, and apply use cases. Through a variety of learning methods and targeted topics, our goal is to equip you with the skills needed to navigate the trends impacting your industries and effectively use our solutions.

 

How to maximize ongoing value from Acoustic solutions

 

When you engage with Acoustic Academy, you get the support you need to successfully use our solutions, achieve your business objectives, and drive revenue growth. Here are some ways Acoustic Academy can help you every step of the way.

1. Advancement across the entire learning journey

 

Acoustic Academy’s focus is to provide ongoing education at every stage of your customer journey while accommodating all levels of expertise. From new users to the product to those implementing advanced use cases, our training offers valuable resources for adopting and using our products. We provide a variety of learning formats to cater to as many learning styles as possible. Everyone is different, so our training options are too.

 

2. Product enablement through comprehensive training

 

We provide robust product training that includes on-demand learning courses, learning plans, certification paths, step-by-step instructions, quick start guides, business use cases, customer case studies, interactive demos, best practices, tutorials, product news, and virtual instructor-led live trainings. The Academy team is committed to developing materials that enable you to take advantage of the latest product capabilities and enhancements.

3. Connecting with our learners

 

We want to ensure our content is relevant and beneficial, enabling you to reach your goals, which is why feedback is tremendously important to us. Our customers actively shape the training we create, fostering collaboration through course surveys, our Ask the Experts page, and direct engagement during live sessions. Based on this feedback, we continuously enhance our learning assets, helping us to achieve customer satisfaction ratings of 90%+ and ensuring you get what you need to succeed with Acoustic.

 

In today’s dynamic business landscape, one thing remains constant: the importance of customer success

 

Through continuous customer training, Acoustic Academy enriches your product experience, enhances your efficiency, and helps you to make the most of your investments. By providing you with the right enablement assets, resources, and support, we not only hope to elevate your experience, but also lay the groundwork for long-term success.

Come join us at Acoustic Academy and embark on a journey of continual learning and growth designed to deepen your expertise and improve your business outcomes.