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SMS & WHATSAPP MARKETING

Uncover the fastest connection to your customers

Build a direct line to your customers with SMS and WhatsApp messaging. Create seamless cross-channel journeys using the same platform as your email campaigns.

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Increase conversions with cross-channel campaigns
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Reach customers instantly with two-way messaging
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Create targeted messages across the customer journey
User composing a message while selecting WhatsApp and SMS as preferred channels instead of email.
CROSS-CHANNEL MARKETING

Meet customers where they are — without juggling multiple tools

Build email, SMS, and WhatsApp, and mobile app messages in one platform — no switching between tools or duplicate effort. Engage customers on their preferred channels while saving time and driving conversions.

Compose messages in the same drag-and-drop editor and deploy them across channels in one seamless workflow

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Keep data clean and connected with 360° customer profiles and identity resolution that span channels

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Automate message delivery across channels based on customer consent with channel prioritization

TWO-WAY COMMUNICATION

Cut through the noise with real-time messages

Your messages shouldn’t go unnoticed. Start a two-way conversation with your customers when it matters most with SMS and WhatsApp messages they’ll see and act on right away.

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Monitor delivery rates and engagement with real-time dashboards to keep your SMS and WhatsApp campaigns on track

Two side-by-side document icons with "A" and "B" labels, symbolizing test variations.

Discover what resonates most by A/B testing message copy and CTAs

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PERSONALIZED JOURNEYS

Target customers with the right message using behavioral data

Speak to your customers like you know them. Tailored offers and time-sensitive updates based on their behavior and intent turn casual interactions into lasting customer relationships.

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Make sure every message reaches the right audience with advanced segmentation

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Move conversations forward with relevant messages based on customer behavior and intent signals

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Save time with campaign journey automations that seamlessly trigger welcome offers or loyalty program deals

Feature

Browse abandonment: Re-engage customers with Acoustic Connect

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SMS and WhatsApp features you’ll love

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SMS

Reach customers instantly with concise, high-impact text messages.

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MMS

Capture customers’ attention with rich media like images, GIFs, and videos.

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WhatsApp

Engage customers with personalized, two-way conversations on their favorite messaging app.

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Campaign journey automation

Leverage behavioral triggers to build, manage, and optimize touch points across your WhatsApp and SMS marketing campaigns.

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Channel prioritization

Automate email delivery based on your customers’ channel preferences.

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Real-time segmentation

See audience segment size instantly and create targeted segments without SQL expertise.

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360° customer profiles and identity resolution

Consolidate contact, marketing, and behavioral data to maintain a clean database and protect sender reputation.

SMS channel dashboard

Track performance metrics, such as click rates and deliverability rates, for your SMS messages.

A screen with charts icon, representing WhatsApp performance reporting and analytics.
WhatsApp channel dashboard

Track number of messages delivered, failed, read, and clicked, and analyze trends in incoming messages.

Two side-by-side document icons with "A" and "B" labels, symbolizing test variations.
A/B testing 

Test variations of your email copy, including subject lines and CTAs, to find what drives the best results.

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Organize, manage, and ensure compliance with your customer’s consent preferences using structured consent groups. 

Turn conversations into conversions with expert support

Make SMS and WhatsApp your secret to standing out. With 25+ years of expertise, our professional services team offers tailored guidance on deliverability, strategy, and campaign execution, so you can reach customers faster and see measurable results.

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  • SMS and WhatsApp onboarding

    Build strong SMS and WhatsApp foundations with hands-on support for setup, consent strategies, and best practices.

  • Multi-journey fast track

    Accelerate cross-channel marketing with expert guidance on journey creation and intent-based behavioral features.

  • Insights enablement and dashboard creation

    Unlock key insights from SMS and WhatsApp campaigns with custom dashboards tailored to your reporting needs.

Text your way to better results

Keep the conversation going with expert tips for creating SMS and WhatsApp campaigns.

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Make an instant impression

SMS and WhatsApp messages let you engage in the moment. With Acoustic Connect, every message builds stronger connections and better outcomes.

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