Customer-obsessed models are hot topics for many teams across countless organizations — marketing, sales, IT, and customer service departments, among others, are all focused on the notion of customer-centricity. All of these teams are intent on ensuring that everything their business does benefits the customer first and foremost. The idea is: we sell things customers want and need, so we must communicate to them about matters that are relevant to their lives and not just about things to buy.  

How Republic Services found $1.8M in value using Acoustic Experience Analytics

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