Global Footer

Frictionless customer experience is a consumer expectation in 2022. In this webinar hosted by Acoustic, guest speaker and Forrester VP, Principal Analyst Mary Pilecki will explore behavioral and emotional loyalty’s influence on brand health and detail why a transactional view of brand loyalty—eschewing human “feeling” about a brand—can ultimately cause brand harm. Mary will detail how to merge both offline and digital CX to create brand advocates (for life!).

Speaker_Forrester_Mary_Pilecki_Contributor

Webinar_Building_Brand_Loyalty_Through_Emotion_Based_CX_Basic_Text

Webinar_Building_Brand_Loyalty_Through_Emotion_Based_CX_Webinar_Detail_Page

Acoustic

Acoustic helps marketers deliver more personalized experiences based on consumer needs and preferences. For more than ten years, we’ve been a technological leader, providing integrated digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions to an international client base of 3,500+ brands, including Fortune 500 companies.

Building Brand Loyalty through Emotion-based CX

Speaker

Mary Pilecki

Related content