As digitization accelerated due to the pandemic, consumers have come to expect hybrid and online shopping experiences. However, as more retailers move online, brands are competing in an increasingly crowded space: globally, there are 9.1 million online retailers, 2.5 million of which are based in the U.S.
To stand out in this landscape, retailers must invest in the digital customer experience. In fact, for 58% of consumers, CX is a deciding factor when making purchase decisions.
A retail loyalty program can be the foundation for your brand’s success. Download our ideapaper for actionable advice on how to design the best loyalty program for your audience.