Build journeys that feel tailor-made for every customer
Guide your customers through every lifecycle stage with real-time journeys that drive deeper engagement, conversions, and long-term loyalty.
Connect with customers at scale with automated cross-channel campaigns
Automate communications across email, SMS, and WhatsApp by scheduling recurring campaigns — like newsletters and birthday messages — in advance. Use audience segments to tailor messages by attributes like loyalty status, while real-time triggers based on customer behavior allow you to scale personalization across their journey.
Drive omnichannel engagement with behavior-based campaigns
Orchestrate multistep customer journeys at scale by triggering targeted messages using a drag-and-drop canvas and "if-then" logic based on customer behavior, intent, and past interactions. Automatically respond as they engage with your channels — making purchases, submitting forms, or browsing without buying — to ensure each step is relevant and impactful.
Maximize conversions through AI-driven personalization
Optimize your campaign performance by leveraging AI-powered customer insights to predict behaviors, anticipate frustration, and recognize shifting preferences as they happen. Use these insights to update customer journeys, adjusting message content, timing, frequency, and channels to proactively engage high-value customers before they lose interest.
A marketer’s guide to customer journey orchestration
We partnered with MarketingProfs to explore CJO and how it improves business outcomes.
Journey orchestration features you’ll love
Drag-and-drop journey builder
Easily design personalized, multistep journeys in minutes — no coding required.
Cross-channel composer
Create messages in the same editor and deploy them across channels in one seamless workflow.
Automated campaign scheduling
Deliver communications on your preferred cadence, whether weekly, monthly, or any frequency that fits your strategy.
Trigger-based messaging
Initiate journeys based on customer actions, like completing an order, or behaviors, like browse abandonment, to deliver personalized messages in response to real-time events.
AI-powered predictions
Engage contacts based on the product or category they are most interested in and how likely they are to convert.
Dynamic segments
Automatically update audience segments as customer data or behaviors change, ensuring the segment is always refreshed based on the most recent interaction.
Channel prioritization
Automate message delivery across channels based on customer consent.
Data privacy and consent management
Organize, manage, and ensure compliance with your customer’s consent preferences using structured consent groups.
Trusted by 1,800+ brands
Engage customers at every touchpoint with dedicated support
Customer experiences aren’t just about sending messages — they’re about creating meaningful connections at every touchpoint. Our professional services team helps you build behavior-driven customer journeys that adapt in real time, ensuring every interaction feels intentional and impactful.
Multi-journey fast-track
Jumpstart your customer engagement with automated cross-channel journeys built and tested by our team.
Audience structure design
Lay the groundwork for precise targeting with a refined audience data structure based on your marketing strategy.
Managed services
Get continuous support, performance monitoring, and expert execution to keep your campaigns optimized throughout the year.
Turn one-time clicks into long-term connections
Get practical tips and strategies for creating dynamic, cross-channel campaigns that keep customers engaged throughout their lifecycle.
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A marketer’s guide to customer journey orchestration
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2025 Marketing benchmark report: Measure how you stack up and learn tips to improve your strategy
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Build engaging email content across your entire customer journey
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6 reasons to add insights to your automation collection
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Real-time data powers real customer engagement
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First-party data strategy: From fundamentals to campaign ideas
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Customer experiences aren’t one-size-fits-all
With Acoustic Connect, you can build automated journeys across channels that adapt to your customers — creating experiences that resonate and relationships that last.